Jun 28, 2016Full time
Job description We're looking for a phenomenal Account Manager to support our sales efforts and help us provide outstanding service to our clients. You will be responsible for(a) working closely with the salesperson to take ownership of our clients and their ad campaigns to ensure success;(b) working with the client to gather all necessary assets;(c) working with ad operations to ensure that campaigns are input correctly and on time;(d) working with the salesperson and ad operations to optimize campaigns to ensure success;(e) developing campaign tracking and analysis;(f) working with finance to ensure campaigns are billed correctly. You will rapidly acquire a thorough understanding of digital advertising offerings, systems, processes and departments. You will be responsible for ensuring continueus revenues and will gain valuable experience that will position you for future success in ad operations or sales. Our ideal candidate has a passion for customer service, digital media and social media. Essential Job Functions Partnering with the salesperson to launch and manage the lifecycle of campaigns.Providing timely responses, thorough work, and proactive thinking.Meeting client goals and contracts. Changing and augmenting campaigns to meet contractual commitmentsCompleting specs and requirements sections of proposals.Generating insertion orders.Working with clients to gather advertising assets.Managing account performance.Modifying campaigns to improve performance.QA and Troubleshoot all campaigns as they go live and when errors ariseTrack performance in clients’ third party ad servers.Monitoring and providing regular internal campaign status reports.Providing contracts and data to finance and ensure the correct information is used for invoicing.Assisting Ad Operations as needed. Non-essential Job Functions Back fill duties performed by other team members when they are on vacation leave or sickHelp out with pre-sales reporting for sales reps in cases of potential customers with short deadline/urgent need for data Knowledge, Skills and Abilities Previous experience in online ad campaign management a must, preferably at a digital publisher or media agencyBachelor’s Degree and a solid academic record from an accredited universityProficient with Microsoft Office products, especially Excel and PowerPointExperience with other online ad media and sales tools such as Salesforce.com, DFP, DFA, Mediavisor, comScore, etcExperience with DSP’s, SSP’s, DMP’s, and Salesforce.com a HUGE asset.Superior attention to detailExcellent organizational skillsCustomer service mentalityOutstanding business communication, writing, phone skills. Articulate and tactful.Able to work within a team environment and cross-functionally, yet autonomouslyHonesty, integrityIntellectually curious, enthusiastic, cooperativeSelf-motivatedFlexible and adaptable NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated and ad hoc projects to meet the ongoing needs of the organization.